Service Management Solution

As AI provides a comprehensive view of the tickets generated, it becomes easier to debug the issues and hence, is possible to provide faster response to the customers.


AI-based ticket analytics provides a holistic view like number of tickets raised yearly, weekly, monthly, comparison of the tickets year-wise, month-wise, quarter-wise based on priority, category, location, etc. AI helps to understand and cluster service ticket data to provide actionable intelligence on application issues that need to be classified, prioritized, and permanently solved.


  • AI predicts a definitive SLA timeframe which engenders customer trust.
  • It segments the tickets in seconds, reducing time and effort and thereby increasing efficiency.
  •  It understand the critical aspects of their core banking system and enhance it to cater to the customer needs.
  • AI-based service ticket analytics are affordable to any financial institutions. 



Datum’s ace InsurTech solution drive the digital transformation journey for Insurance industry –With Artificial intelligence, machine learning, predictive analytics, mobile service, live chat, etc. It focuses on automating reparative task and better insight through smart solutions.

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Digital Transformation in FinTech goes beyond making progressive applications and reaching out to customers. Datum’s Fintech solution has helped financial intuition modernize their operation through improved customer segmentation , enhanced services, custom design promotional that eases the process of migration from physical channels to a digital platform and achieve maximum productivity.

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