RapidCaseManager
Helps to support processes by modeling, analyzing, improving and optimizing them. It’s focused on improving corporate performance by managing business processes.
Helps to support processes by modeling, analyzing, improving and optimizing them. It’s focused on improving corporate performance by managing business processes.
RapidCASEMANAGER is a collection of functions that are commonly used by business users involved in case management applications that are not provided out-of-the-box with IBM Case Manager. With RapidCASEMANAGER, business administrators, supervisors, or managers can define, assign, edit, or revoke key business operations within any Case Manager line of business solution, without the requirement for programming or involvement from IT.
Discover how you can enhance and accelerate your business with RapidCASEMANAGER solution.
Administrator can define custom rendering JavaScript code to change the way queue view data is presented to the user.
Administrator can define custom rendering JavaScript code to change the way queue view data is presented to the user.
Administrator can set up expiration and warning Service Level Agreements for every queue view. These SLAs can be configured using RapidCASEMANAGER Configuration Services.
Users can search inside a queue view based on certain properties and save the search in order to recover it whenever they need. They can set its availability to public, private for a specific role or just for them, all able to be configured using RapidCASEMANAGER Configuration Services.
Users can claim and complete several cases at the same time.
Learn more about how Rapid works and how it can empower your business.
Allows users to interact with multiple ECM systems in the organization.
Ability to customize user interface in the way it suits an individual user the best way.
Easy and convenient to use form layouts that are flexible towards the needs of the organization and its customers.
Users are able to easily apply filters using drag-and-drop features and search the ECM system.
See how you can leverage technology and maximize performance with Rapid solution.
Dynamic Defining of Operations - Dynamically define operations for each case worker role vand in-basket without using Case Builder (which is typically used only by an IT Developer).
Easy Import - Can be easily imported into any IBM Case Manager environment or solutio
Key Business Features/operations - Assign and revoke key business features/operations critical to the operation of the business unit.
Transferable Configuration - Allow the administrators to copy configurations between roles/in-baskets using “Copy From” option within a given solution.
Faster Adaptability - Implement and adapt changes to the dynamic of business operation much faster in real time.
Letter Generation - Provides comprehensive and dynamic Letter Generation module.
Dynamic Module for Emails - Presents dynamic “Send Email” module allowing caseworkers to select predefined email templates for sending case-based correspondence.
Online Mail Editing - Ability to edit letters online without saving any document footprint on the client desktop.
Capture Summary - Capture summary of all case comments into a tiff file, then save as a document tied to the case within the system to ensure they are preserved even after case completion.
Improved Flow Control of Specialized Cases - Enables the administrators to assign any business specific property so they can control the flow of specialized cases to specifically skilled workers
For more information about Rapid you can download our latest brochure and discover how you can improve and optimize your business processes.
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