RapidMonitor

A solution that monitors other ECM ecosystems providing full insight into the ECM health and performance. It maximizes customer experience and user productivity while reducing operational costs.

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Overview

RapidMONITOR helps to manage the ECM ecosystem by giving ECM Administrators, IT Operations and Service Desk staff full insight into the ECM health 24/7. The proactive application health monitoring helps to protect the productivity of business users and maximizing your end customer experience.

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Benefits of
RapidMONITOR

Discover how you can enhance and accelerate your business with RapidMONITOR solution.

Single Point
of Control

Management of IBM ECM components and their infrastructure in one Single Point of Control makes administrator’s lives easier.

Cost-efficient
Fulfillment of SLAs

Provides a better and cost-efficient fulfillment of Service Level Agreements for on-premises and hybrid cloud platforms.

Increased
Productivity

Automation of non-value-adding routine work in the daily administration and monitoring improves the productivity of ECM administrators and reduces operational costs.

Risk
Mitigation

Better support for IT compliance and auditing requirements.

Expandability

Monitoring, knowledge base and tasks can be extended to manage the 3rd party and custom-built applications connected with the ECM platform.

Benefits of
RapidMONITOR

Discover how you can enhance and accelerate your business with RapidMONITOR solution.

Single Point
of Control

Provides a better and cost-efficient fulfillment of Service Level Agreements for on-premises and hybrid cloud platforms.

Cost-efficient
Fulfillment of SLAs

Provides a better and cost-efficient fulfillment of Service Level Agreements for on-premises and hybrid cloud platforms.

Increased
Productivity

Automation of non-value-adding routine work in the daily administration and monitoring improves the productivity of ECM administrators and reduces operational costs.

Risk
Mitigation

Better support for IT compliance and auditing requirements.

Expandability

Monitoring, knowledge base and tasks can be extended to manage the 3rd party and custom-built applications connected with the ECM platform.

RapidMONITOR Features

Learn more about how Rapid works and how it can empower your business.

Proactive
Monitoring

Proactive monitoring of the entire ECM ecosystem in one single pane of glass enables functional monitoring instead of isolated component views. Monitoring is automated to make sure that outages or performance degradations don’t go unnoticed 24/7.

Knowledge
Base

A Knowledge Base provides information about possible error cause and corrective actions for thousands of log file entries and monitoring alerts. This Knowledge Base can be extended, so you can create your own instruction catalog on how to handle events in your unique customer environments.

Automation
tasks

Helps to simplify repetitive tasks e.g. restarting components or collecting troubleshooting information thus providing uses with insights into system health analysis.

Reporting
engine

Provides reports for Service Level and Compliance Reporting, e.g. IT audits, which can be used to optimize the ECM ecosystem, plan capacities or do chargeback of ECM services based on real utilization.

Advantage of
RapidMONITOR

See how you can leverage technology and maximize performance with Rapid solution.

End Customer Experience - Health monitoring helps protect the productivity of business users and maximizes overall end customer experience.

Integration - can be integrated into central enterprise monitoring solutions, giving IT Operations and Service Desk staff full insight into the ECM health 24/7 using their standard event consoles.

Reduced Operational Costs - Automation of non-value-adding routine monitoring work of IBM ECM administrators reduces operational costs.

Advantage of
RapidMONITOR

See how you can leverage technology and maximize performance with Rapid solution.

End Customer Experience - Health monitoring helps protect the productivity of business users and maximizes overall end customer experience.

Integration - can be integrated into central enterprise monitoring solutions, giving IT Operations and Service Desk staff full insight into the ECM health 24/7 using their standard event consoles.

Reduced Operational Costs - Automation of non-value-adding routine monitoring work of IBM ECM administrators reduces operational costs.

Who Needs RapidMONITOR?

  • Organizations striving to achieve the best possible results by leveraging systems they use.
  • Businesses and leaders who want to continually improve customer satisfaction and reduce operational costs.
  • Organizations who want to keep providing excellent service quality, without affecting pricing and profitability.

Need more info?

For more information about Rapid you can download our latest brochure and discover how you can improve and optimize your business processes.

Contact us for more info

Get in touch!

Contact us today and get to know how our solutions can help you leverage technology and improve your business processes.