RapidCaseManager

Helps to support processes by modeling, analyzing, improving and optimizing them. It’s focused on improving corporate performance by managing business processes.

Overview

RapidCASEMANAGER is a collection of functions that are commonly used by business users involved in case management applications that are not provided out-of-the-box with IBM Case Manager. With RapidCASEMANAGER, business administrators, supervisors, or managers can define, assign, edit, or revoke key business operations within any Case Manager line of business solution, without the requirement for programming or involvement from IT.

Benefits of
RapidCASEMANAGER

Discover how you can enhance and accelerate your business with RapidCASEMANAGER solution.

BPM
Integration

Provides the ability to associate workflows from several BPM systems for administrators.

Customizable
Data Rendering

Administrator can define custom rendering JavaScript code to change the way queue view data is presented to the user.

Customizable
SLAs

Administrator can set up expiration and warning Service Level Agreements for every queue view. These SLAs can be configured using RapidCASEMANAGER Configuration Services.

Load & Save
Search

Users can search inside a queue view based on certain properties and save the search in order to recover it whenever they need. They can set its availability to public, private for a specific role or just for them, all able to be configured using RapidCASEMANAGER Configuration Services.

Mass Claim &
Complete

Users can claim and complete several cases at the same time.

Benefits of
RapidCASEMANAGER

Discover how you can enhance and accelerate your business with RapidCASEMANAGER solution.

BPM
Integration

Administrator can define custom rendering JavaScript code to change the way queue view data is presented to the user.

Customizable
Data Rendering

Administrator can define custom rendering JavaScript code to change the way queue view data is presented to the user.

Customizable
SLAs

Administrator can set up expiration and warning Service Level Agreements for every queue view. These SLAs can be configured using RapidCASEMANAGER Configuration Services.

Load & Save
Search

Users can search inside a queue view based on certain properties and save the search in order to recover it whenever they need. They can set its availability to public, private for a specific role or just for them, all able to be configured using RapidCASEMANAGER Configuration Services.

Mass Claim &
Complete

Users can claim and complete several cases at the same time.

RapidCASEMANAGER Features

Learn more about how Rapid works and how it can empower your business.

Interaction with Multiple ECM Systems

Allows users to interact with multiple ECM systems in the organization.

Different Complexity Level of Customizations

Ability to customize user interface in the way it suits an individual user the best way.

Easy and Flexible Form Layouts

Easy and convenient to use form layouts that are flexible towards the needs of the organization and its customers.

Advanced Filtering and Searching Capabilities

Users are able to easily apply filters using drag-and-drop features and search the ECM system.

Advantages of
Advantages of RapidCASEMANAGER

See how you can leverage technology and maximize performance with Rapid solution.

Dynamic Defining of Operations - Dynamically define operations for each case worker role vand in-basket without using Case Builder (which is typically used only by an IT Developer).

Easy Import - Can be easily imported into any IBM Case Manager environment or solutio

Key Business Features/operations - Assign and revoke key business features/operations critical to the operation of the business unit.

Transferable Configuration - Allow the administrators to copy configurations between roles/in-baskets using “Copy From” option within a given solution.

Faster Adaptability - Implement and adapt changes to the dynamic of business operation much faster in real time.

Letter Generation - Provides comprehensive and dynamic Letter Generation module.

Dynamic Module for Emails - Presents dynamic “Send Email” module allowing caseworkers to select predefined email templates for sending case-based correspondence.

Online Mail Editing - Ability to edit letters online without saving any document footprint on the client desktop.

Capture Summary - Capture summary of all case comments into a tiff file, then save as a document tied to the case within the system to ensure they are preserved even after case completion.

Improved Flow Control of Specialized Cases - Enables the administrators to assign any business specific property so they can control the flow of specialized cases to specifically skilled workers

Advantages of RapidCASEMANAGER

See how you can leverage technology and maximize performance with Rapid solution.

Dynamic Defining of Operations - Dynamically define operations for each case worker role vand in-basket without using Case Builder (which is typically used only by an IT Developer).

Easy Import - Can be easily imported into any IBM Case Manager environment or solutio

Key Business Features/operations - Assign and revoke key business features/operations critical to the operation of the business unit.

Transferable Configuration - Allow the administrators to copy configurations between roles/in-baskets using “Copy From” option within a given solution.

Faster Adaptability - Implement and adapt changes to the dynamic of business operation much faster in real time.

Letter Generation - Provides comprehensive and dynamic Letter Generation module.

Dynamic Module for Emails - Presents dynamic “Send Email” module allowing caseworkers to select predefined email templates for sending case-based correspondence.

Online Mail Editing - Ability to edit letters online without saving any document footprint on the client desktop.

Capture Summary - Capture summary of all case comments into a tiff file, then save as a document tied to the case within the system to ensure they are preserved even after case completion.

Improved Flow Control of Specialized Cases - Enables the administrators to assign any business specific property so they can control the flow of specialized cases to specifically skilled workers

Who Needs RapidCASEMANAGER?

  • Organizations that utilize IBM Case Manager and need to extend the base product capabilities without having to write custom code.
  • Businesses desiring to empower their operational teams by giving them the ability to assign or revoke business specific features to case workers in their department.
  • Companies using IBM Case Manager wanting to eliminate the need for time-consuming redeployment of case-based applications for small changes.
  • Companies whose IT Department would like to reduce the magnitude of request so changes can be implemented in shorter time spans.
  • IT Application Development Managers who want to significantly reduce Case Manager development and deployment time and cost.
  • CIOs who want to respond to the needs of their customers in a timely manner by using tools that increase their agility and delivering solutions from a concept to a deployment in much shorter amounts of time.

Need more info?

For more information about Rapid you can download our latest brochure and discover how you can improve and optimize your business processes.

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